Frequently Asked Questions

General Questions

STYiLES is a Global bespoke platform for Image consultants, where you can shop and order custom-tailored clothes, personal shopping items for your clients.

At STYiLES, we offer a platform for you to shop and order custom-tailored garments, personal shopping items, accessories for your clients. You can get the best luxurious brands from all over the world.

Yes, currently we offer this platform to image consultants who want to expand their business by providing exceptional services to their clients.

We offer top luxury brands like Loro Piana, Canonico, Larusmiani, Cerruti, Bertotto for custom tailoring,  brands like Arcuri Cravatte for personal shopping and other high-end labels include Parma, Benaco & Fontana, Entre Amis, GERMANO, John Smedley, LARDINI, Merola Gloves, MEN IN JUNGLE, Nick Bronson, PIACENZA, Tramarossa.

Yes, we deliver it to the shipping address given at the time of ordering.

We accept credit cards, Payoneer, and wire transfers for your orders.

As soon as your order is completed, an order confirmation will be emailed with payment at checkout.

Through our platform, you can provide exceptional services to all your clients. We offer you high-end brands and accessories, custom-tailored clothes, personal shopping items which will help your clients transform completely.

You can input any size for custom-tailoring. We also offer various size options for personal shopping.

Yes, your information is completely safe and secure on our platform. We have strict data protection policies.

You will receive your payments in 14 business days after the orders are delivered.

STYiLES takes 10% transaction fee. There aren’t commissions for orders and services. Image consultants get their service fee and order profit minus 10% transaction fee.

Orders and Shipping

First, you have to sign up on our app by filling out the necessary information. When we’ve verified your business information, you can browse our products to order for your clients.

Usually, it will take 14 business days for your order to ship. But there may be some delays due to unexpected reasons like flight delays or natural calamities.

Yes, All items except custom-tailoring can be returned/exchanged in 90 days.

You can always write to us at cs@styiles.com if there is any problem with the delivery. We will get back to you as soon as possible.

You have 30 minutes to cancel after you’ve placed your order. We would also appreciate your feedback for canceling the order.

All orders are express shipped and usually reach our customers within 14 business days.

No. You cannot change your shipping address once your order has been placed. But if you want to, you can always cancel your existing order and replace it with a new address.

Your shipping date is mostly 14 business days from the date you place your order.

Please verify with your order history if you’ve received all your items. If there are any items that are missing, immediately contact us at cs@styiles.com and we will resolve the situation as soon as possible.

Yes, we ship all our orders globally.

You can always check your order status in the orders tab in the mobile app.

Yes. We ship items by order. If you order multiple items at once, they will be shipped at the same time.

Returns

Our return policy states that you can return any items except custom-tailored clothing in 90 days.

There is no minimum order quantity at STYiLES. Your order can contain as little as one item.

The cost depends on the item. Before sending the return, contact our client service agent for clear details and instructions.

Every order includes a return label. You can always use the return label and return the order via FedEx.

At STYiLES, we inspect every order meticulously before shipping them to you. For any reason, if you are not satisfied with the items, please contact our client service agents to process the return or exchange of items.

Account Assistance

You can go to your profile, navigate to Settings, and then to Change Password, where you can input a new password.

You can always reset your password by clicking on the ‘forgot password’. We will send you an email with a link to reset your password. After resetting your password, you will receive an email confirming the same.

Go to your profile and navigate to shipping address/payment information, where you can add new information.

Please add @styiles.com to your safe senders list by following the step-by-step instructions below:

Gmail Email Account

  1. In the search bar at the top of the page, click the downward arrow for more options.
  2. In the “From” field, enter @styiles.com
  3. Click “Create filter with this search” at the bottom of this dropdown window.
  4. Choose “Never send it to Spam”.
  5. Click “Create filter”.

 

Outlook (Windows Live Hotmail) Email Account

  1. Log in and click the “Settings” icon at the upper right-hand corner of the page. Choose “More Mail Settings” option.
  2. Under the “Preventing junk email” section, click “Domain to mark as safe”.
  3. Click “Safe senders”.
  4. In the “Sender or domain to mark as safe” field, enter @styiles.com and click “Add to list”.

 

Yahoo Email Account

  1. Log in and click the “Settings” icon at the upper right-hand corner of the page. Click “Settings”.
  2. Under the “Filters” section, click “Add”.
  3. In the “Sender” field, enter @styiles.com under the “Then deliver the email to the following folder” field, choose “Inbox” and click “Save”.

 

Naver Email Account

  1. Log in and click the “Mail”.
  2. Click the “Environment setting” at the bottom left-hand corner of the page.
  3. Click “Spam setting”, click “Allow to receive mail”.
  4. In the “Add mail address and domain” field, enter the Sender’s email address and click “Add” to list.
  5. Click “Confirm”.

 

Other Email Account

  1. Click “Options”.
  2. Click “Safe senders”.
  3. Add the Sender’s email address to the safe senders list and click “Confirm”.

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